Last updated: 27 September 2026
This policy applies to every tour booked on this website with IWIS Global ("we", "us"). All times are India Standard Time (IST), measured from your tour's scheduled start time.
| When you cancel | Refund |
|---|---|
| 24 hours or more before the tour starts | 100% of the amount you've paid |
| Less than 24 hours before the tour starts | 50% of the amount you've paid |
| No-show (you don't arrive for pickup and haven't cancelled) | No refund |
If you paid a 25% deposit, the refund is calculated on the deposit you paid; the balance is only due at pickup, so nothing more is owed after a cancellation.
Email info@iwisglobal.com or message us on WhatsApp (+91 6399226633) with your name and the booking ID from your confirmation email (or the payment reference in My Bookings).
Occasionally a tour can't run as planned — for example an unscheduled monument closure, severe weather, a strike, or a vehicle problem. If we have to cancel, you choose: a full refund of everything you've paid, or a free change to a new date. The Taj Mahal's regular Friday closure isn't a cancellation, because tours can't be booked for a Friday in the first place.
You can move your tour to a different date free of charge up to 24 hours before it starts, subject to availability. If the new date or a change in group size costs more, you pay the difference. Date changes requested less than 24 hours before the tour are treated as a late cancellation.
See also our Terms of Service, or contact us about a specific booking.
