Shipping, Delivery & Exchange Policy

Last updated: 27 September 2026

No physical shipping

IWIS Global ("we", "us") sells private guided tour services in Agra and from Delhi. We don't sell or ship physical products, so no shipping charges apply and nothing is sent to you by post or courier.

How your booking is delivered

• Your booking is confirmed as soon as payment succeeds, and the confirmation is shown on screen immediately.
• A booking confirmation is also emailed to the address you enter at checkout.
• If you create an account, you can view your bookings at any time under My Bookings.
• Where your tour includes monument entry tickets, we buy them on the Archaeological Survey of India's official website and email you the e-tickets before your tour.

How the tour is delivered

• The tour is delivered in person on the date you booked, starting from the pickup point stated on the tour page — your hotel in Delhi (the Luxury tour can also pick you up at the airport).
• What's included — vehicle, guide, and any tickets or add-ons — is listed on each tour page and in your confirmation.
• Same-day tours can be booked until 9 PM India Standard Time the night before, so we have time to arrange your vehicle and guide.
• Tours don't run on Fridays, when the Taj Mahal is closed.

Exchanges (changing your tour date)

A tour can't be exchanged like a product, but you can change its date free of charge up to 24 hours before it starts, subject to availability. If the new date or a change in group size costs more, you pay the difference. Full details, including refunds, are in our Cancellation & Refund Policy.

Questions

Contact us by email or WhatsApp with your name and the booking ID from your confirmation email (or the payment reference in My Bookings).