Frequently asked questions

Choose a tour, pick your travel date and number of travelers, and pay securely online. You'll get instant confirmation by email as soon as your payment goes through — no waiting for a callback.

You get a confirmation email right away, with a link to view your booking any time. Then send us your hotel or pickup address on WhatsApp — and, if your tour includes entry tickets, each traveler's full name and nationality, which the Archaeological Survey of India (ASI) needs for the tickets. You can also add the tour to your calendar from the booking page.

Until 9 PM India time (IST) the night before your tour — pickups start early in the morning, so we need the evening to arrange your vehicle and guide. After 9 PM, the earliest date you can book is the day after tomorrow. Tours don't run on Fridays, when the Taj Mahal is closed.

No — you can book without one; you just enter your name, email and phone number at checkout. If you'd like all your bookings in one place, create an account with the same email you booked with and confirm it (or use Continue with Google): bookings you've already made will show in My Bookings too.

Buy monument tickets only through ASI's official channels, agree any guide's full price before you start, and don't book anything at an office a driver takes you to. Before paying any tour company, check its GST number on the government's GST portal. Our guide to avoiding Taj Mahal scams covers the common ones, from fake ticket websites to gate touts.

Payments are processed securely through Razorpay. You can pay in Indian Rupees (INR) or US Dollars (USD) — switch with the currency menu at the top of the page. If a tour has no USD price, it's shown and charged in INR.

Yes. Card and payment details are handled entirely by Razorpay — we never see or store them — and every payment is cryptographically verified on our server before a booking is confirmed.

No hidden fees. The price shown on the tour page — including any add-ons you select — is exactly what you pay.

Sometimes. Running offers show on our tour pages and apply automatically. If you have a coupon code, enter it at checkout under "Have a coupon code?". One discount applies per booking, and you automatically get the biggest one.

Yes. At checkout you can pay a 25% deposit online to secure your booking, and the balance is paid on pickup. If you cancel, the refund is worked out on the deposit you paid.

Free cancellation up to 24 hours before your tour starts. Cancel less than 24 hours before and you get a 50% refund of what you paid; no-shows aren't refunded. Refunds are started within 2 business days and usually reach your account 7–10 business days after that. Full details are on our Cancellation & Refund Policy page.

Yes — free of charge up to 24 hours before your tour, subject to availability. If the new date or a change in group size costs more, you pay the difference. Just message us on WhatsApp or email with your name and the booking ID from your confirmation email or My Bookings.

Every tour is private to your group, with an English-speaking guide and a private car (on the Gatimaan tour you travel to Agra on the scheduled express train). Most also include Taj Mahal and Agra Fort entry tickets in the price; the tour card says "Entry tickets included" when they do. Check the "Included" and "Not included" sections on the tour you're booking before you pay.

Message us on WhatsApp — tap any WhatsApp link, or the WhatsApp button at the bottom of the page; we usually reply within 15 minutes between 8 AM and 10 PM India time (IST), every day. You can also call or email us; everything is on our Contact Us page.