Questions about a tour, or help with an existing booking? Reach us by WhatsApp, phone, or email. For an existing booking, include your name and the booking ID from your confirmation email or My Bookings so we can find it quickly.
Quick answers about cancellations, date changes and payment: see Help & FAQs.
Chat with us
We usually reply within 15 minutes, 8 AM–10 PM IST daily
Call
+91 6399226633
Tap to call · 8 AM–10 PM IST daily
info@iwisglobal.com
Bookings, cancellations, and general questions
A few details help us answer in one reply:
Two things worth knowing first: the Taj Mahal is closed on Fridays, and same-day booking on this site is open until 9 PM IST the night before your travel date. WhatsApp is the quickest way to reach us. We are an Agra-based operator and run our tours ourselves, so you are speaking to the people who will look after your day.
If you would rather write than chat, email is best for longer questions, group or special requests, and anything you want in writing, such as confirmation of a booking change. Phone and WhatsApp are best for quick questions about dates and pickup times, and for help on the day of your tour.
If you are approached by a tout or run into a problem in Agra, our guide to the Agra Tourist Police explains who to call.
IWIS Global
A-5, First Floor, ESSAR Mughal Residency, Jyoti Nagar, Shaheed Nagar,
Agra – 282001, Uttar Pradesh, India
GSTIN: 09AAIFI6799J1ZH
For a complaint about a booking or a tour, contact our Grievance Officer, Fasih Ahmer (Partner), at +91 6399226633 or info@iwisglobal.com. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.
